Refund and Return Policy

At PINCLEIQ IT SOLUTIONS PRIVATE LIMITED, we strive to ensure customer satisfaction with every purchase. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

• The product is damaged, defective, or not as described upon delivery.
• The product is unused, in its original packaging, and accompanied by all accessories and documentation.
• A return request is initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or show signs of wear and tear.
• Custom-made or personalized items.
• Software, licenses, or downloadable products.

3. Return Process

To initiate a return, please follow these steps:

• Contact us at pincleiq.itsolutions@gmail.com with your order details and the reason for the return.
• Our support team will review your request and provide return authorization if eligible.
• Ship the product to the address provided by our support team. Ensure it is securely packed to prevent damage during transit.

4. Refund Policy

Refunds will be processed under the following conditions:

• Approved returns that meet the eligibility criteria.
• Refunds will be initiated within 7-10 business days after the returned product is received and inspected. Refunds will be credited to the original payment method within 7-15 working days

5. Exchange Policy

The exchanged product will be delivered within 7-10 business days.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product was received in a damaged or defective condition, or the return is due to an error on our part.

7. Cancellations

Orders can be canceled before they are shipped. Once shipped, cancellations are not possible, and the return process must be followed instead.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

Address: FF21E, 1ST FLOOR, GAUR CITY CENTER, SECTOR 4, GREATER NOIDA WEST, UP 201306

Email Us: pincleiq.itsolutions@gmail.com

We value your trust and aim to make your experience with PINCLEIQ IT SOLUTIONS PRIVATE LIMITED as smooth as possible.